Guest Experience Supervisor: Housekeeping & Laundry

Concord Hospitality Enterprises; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development opportunities

Job summary

Concord Hospitality Enterprises is hiring a Housekeeping Supervisor in Miami, FL. The role guides housekeeping, laundry, and houseperson teams to uphold cleanliness, brand standards, and guest satisfaction while coordinating daily assignments and ensuring timely room readiness.

The ideal candidate will have leadership experience, strong guest-service skills, and the ability to train and motivate a team in a fast-paced hotel environment.

Qualifications

• Prior housekeeping or supervisory experience preferred.
• Strong attention to detail and leadership skills.
• Ability to train, motivate, and support a team.
• Excellent communication and guest service skills.

Responsibilities

• Supervise housekeeping, laundry, and houseperson teams to ensure quality, productivity, and standards.
• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.
• Train and support team members to drive performance and consistency.
• Lead daily assignments, key control, and team readiness.
• Respond to guest requests and resolve concerns promptly.
• Monitor room status, report maintenance needs, and ensure timely room readiness.
• Maintain organized housekeeping spaces and support operations as needed.

Skills

Leadership

Attention to detail

Guest service

Communication

Team training

Job description

Concord Hospitality Enterprises is hiring a Housekeeping Supervisor in Miami, FL. The role guides housekeeping, laundry, and houseperson teams to uphold cleanliness, brand standards, and guest satisfaction while coordinating daily assignments and ensuring timely room readiness.

The ideal candidate will have leadership experience, strong guest-service skills, and the ability to train and motivate a team in a fast-paced hotel environment.