Hospitality Floor Supervisor – Lead Guest Experience

Lucky Strike Entertainment; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Wellness resources

401(k) plan

Employee stock purchase

EAP

Paid vacation

Holidays

Discounts: bowling

Discounts: waterpark

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment is seeking a Managerial Supervisor to lead floor operations across bowling, arcade, F&B, bar and events. You will guide the team, ensure efficient service, and uphold guest satisfaction on each shift.

Ideal candidates bring 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to motivate staff in a fast-paced environment. Flexible availability expected.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills and confidence in resolving guest concerns.

Responsibilities

• Own the floor on every shift, ensure smooth service across bowling, arcade, F&B, bar, and events.
• Step into positions as needed to maintain speed and guest satisfaction.
• Coach hourly team members on service standards, safety, and company expectations.
• Drive sales through guest engagement and supporting events and promotions.
• Maintain readiness of facilities and operations across shift.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Team motivation

Guest service

Communication

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Managerial Supervisor to lead floor operations across bowling, arcade, F&B, bar and events. You will guide the team, ensure efficient service, and uphold guest satisfaction on each shift.

Ideal candidates bring 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to motivate staff in a fast-paced environment. Flexible availability expected.