Floor Supervisor - Hospitality & Events

Lucky Strike Entertainment; Manassas (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) retirement plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and holidays

Discounts: Bowling & Waterpark

Job summary

Lucky Strike Entertainment in Manassas, VA seeks a Supervisor to lead the floor on each shift, coordinating bowling, arcade, food & beverage, bar, and events to deliver an outstanding guest experience.

You will coach hourly team members, maintain service standards, and drive guest engagement to maximize sales while ensuring a safe, welcoming environment. This role requires flexibility and physical stamina.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting
• Strong communication skills and the confidence to resolve guest concerns professionally
• A floor-first work style; you lead by being present and doing the work alongside your team
• Basic financial awareness including labor, sales goals, and cost control
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
• High school diploma or equivalent required
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Skills

Experience in hospitality, food and/or

Team motivation & coaching

Communication skills

Floor-first leadership

Basic financial awareness

Stamina and mobility

High school diploma

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment in Manassas, VA seeks a Supervisor to lead the floor on each shift, coordinating bowling, arcade, food & beverage, bar, and events to deliver an outstanding guest experience.

You will coach hourly team members, maintain service standards, and drive guest engagement to maximize sales while ensuring a safe, welcoming environment. This role requires flexibility and physical stamina.