Guest Experience Supervisor – Hospitality & Events

Lucky Strike Entertainment Corporation; Leesburg (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and Holidays

Perks! Bowling, Boomer's, and Waterpar

Discounts

Job summary

Lucky Strike Entertainment in Leesburg, FL seeks a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar and events to deliver outstanding guest experiences. You’ll step into any position as needed to keep service fast and friendly while coaching a team.

The role requires 1–2 years in hospitality or guest-facing environments, strong communication, and a hands-on leadership style.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Job description

Lucky Strike Entertainment in Leesburg, FL seeks a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar and events to deliver outstanding guest experiences. You’ll step into any position as needed to keep service fast and friendly while coaching a team.

The role requires 1–2 years in hospitality or guest-facing environments, strong communication, and a hands-on leadership style.