Guest Experience Supervisor — Growth & Training

Global Montello Group Corp; Gardner (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead a team, ensure customer satisfaction, and uphold store policies. You will supervise staff, coach employees, greet guests, and manage cash processes on the sales floor with adherence to POS standards.

Ideal candidates are available for flexible hours, at least 18 years old, efficient and organized, and able to lift up to 25 lbs. Massachusetts-based position with opportunities for growth and development.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions. Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervision

Coaching

Customer service

Cash handling

POS operations

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead a team, ensure customer satisfaction, and uphold store policies. You will supervise staff, coach employees, greet guests, and manage cash processes on the sales floor with adherence to POS standards.

Ideal candidates are available for flexible hours, at least 18 years old, efficient and organized, and able to lift up to 25 lbs. Massachusetts-based position with opportunities for growth and development.