Guest Service Supervisor: Fast, Friendly Checkout Leader

Lowes Foods; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Manager to supervise the front porch team and ensure fast, friendly checkout experiences in Raleigh. You will train cashiers, manage schedules, handle guest requests and refunds, and uphold our guest service standards and policies.

The role requires leadership, strong guest service skills, and the ability to work with others in a fast-paced store environment.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise people including training and development.
• Effective communication and guest service skills.

Responsibilities

• Maintain Front Porch Guest Service Standards.
• Ensure front porch policies and No Noticeable Wait are followed.
• Manage scheduling to meet service levels and labor guidelines.
• Train cashiers and host staff to respond to guest needs.
• Handle refunds, loans, pickups, voids, and approvals promptly and professionally.
• Keep front porch clean and parking lot free of debris.
• Act as a positive role model in appearance and conduct.
• Monitor and enforce asset protection and shrink controls.
• Prepare weekly cash reports and maintain sales data.
• Process invoices, beer/wine payments, and daily cash counts.
• Ensure cash office security and cashier tills accountability.
• Conduct cashier till audits and accuracy checks.
• Perform other duties as assigned.

Skills

Friendly demeanor

Team leadership

Cash handling

Guest service

Training & development

Job description

Lowes Foods is seeking a Guest Service Manager to supervise the front porch team and ensure fast, friendly checkout experiences in Raleigh. You will train cashiers, manage schedules, handle guest requests and refunds, and uphold our guest service standards and policies.

The role requires leadership, strong guest service skills, and the ability to work with others in a fast-paced store environment.