Guest Experience Supervisor - Front Office

EOS Hospitality LLC; Washington (District of Columbia); Hybrid; USD 52,000 - 62,000; Full time

Job summary

EOS Hospitality LLC is seeking a Front Office Supervisor to act as Manager on duty, support the Front Office Manager, and ensure outstanding guest service. You will resolve guest issues, coordinate with other departments, and anticipate guest needs during shifts.

The role requires strong communication, reliability, and a professional demeanor, with flexibility for varied schedules and a commitment to hotel standards.

Qualifications

• High school diploma or equivalent.
• Proficiency with computers and office applications; Opera experience is a plus.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule.
• Solid decision-making skills.
• Reliable, detail-oriented, professional demeanor.
• Clear and professional guest interaction.
• Must have reliable transportation.
• Positive attitude in task execution.
• Adherence to grooming and dress standards.

Responsibilities

• Acts as Manager on duty and supports Front Office Manager during shift hours.
• Promptly resolves guest complaints or issues.
• Coordinates with hotel departments to improve communication and guest satisfaction.
• Anticipates guests' needs and multitasks effectively.
• Maintains high standards of cleanliness, sanitation, safety, and conduct.
• Ensures clear communication within the department.
• Performs other duties as required by management.

Skills

Customer service

Communication

Teamwork

Flexibility

Computer proficiency

Opera experience

Education

High school diploma

Tools

Opera PMS

Job description

EOS Hospitality LLC is seeking a Front Office Supervisor to act as Manager on duty, support the Front Office Manager, and ensure outstanding guest service. You will resolve guest issues, coordinate with other departments, and anticipate guest needs during shifts.

The role requires strong communication, reliability, and a professional demeanor, with flexibility for varied schedules and a commitment to hotel standards.