Guest Experience Specialist - Front Desk

EOS Hospitality LLC; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

EOS Hospitality LLC is seeking a full-time hotel front desk/guest services associate in the United States. The role requires flexibility to work day and evening shifts with opportunities for growth.

Responsibilities include managing reservations, answering calls with courtesy, and ensuring guest satisfaction by coordinating with hotel operations and other departments. A strong eye for detail and calm problem-solving are essential.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years in a similar role preferred.
• Strong organizational and prioritization skills; ability to work under pressure.
• Detail-oriented with quick problem-solving abilities.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Provide exceptional guest service to ensure a positive stay.
• Answer phone calls with proper etiquette.
• Assist guests with reservations and information.
• Maintain knowledge of hotel operations and policies.
• Resolve guest requests and issues to ensure satisfaction.
• Collaborate with other departments to coordinate services.
• Maintain a neat and professional appearance and a safe, clean lobby area.

Skills

Guest service mindset

Organizational skills

Prioritization skills

Outlook

Problem solving

Education

High school diploma or equivalent

Tools

Outlook

Job description

EOS Hospitality LLC is seeking a full-time hotel front desk/guest services associate in the United States. The role requires flexibility to work day and evening shifts with opportunities for growth.

Responsibilities include managing reservations, answering calls with courtesy, and ensuring guest satisfaction by coordinating with hotel operations and other departments. A strong eye for detail and calm problem-solving are essential.