Guest Experience Front Desk Agent

EOS; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

EOS is seeking a Front Office Agent to greet guests and manage check-ins, check-outs, and room assignments. You will secure payments, issue keys, and coordinate with housekeeping to ensure smooth stays for all guests.

Responsibilities include handling guest inquiries, communicating messages to staff, and maintaining accurate guest records while delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in hospitality preferred.
• Strong communication and customer service skills.
• Able to manage multiple tasks and prioritize under pressure.

Responsibilities

• Process guest check-ins and check-outs and assign rooms.
• Handle room changes and late check-out requests.
• Secure payments and issue/activate room keys.
• Verify billing and communicate guest messages to staff.
• Coordinate with Housekeeping on room status and guest concerns.
• Answer phones with appropriate etiquette and assist guests.
• Maintain knowledge of hotel operations, policies, and procedures.

Skills

Guest service

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

EOS is seeking a Front Office Agent to greet guests and manage check-ins, check-outs, and room assignments. You will secure payments, issue keys, and coordinate with housekeeping to ensure smooth stays for all guests.

Responsibilities include handling guest inquiries, communicating messages to staff, and maintaining accurate guest records while delivering exceptional service in a fast-paced environment.