Guest Experience Supervisor - Front Desk Leader

Pursuit Attractions and Hospitality, Inc.; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Join an inclusive global team and make

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Access subsidized mental health and 웰빙

Equal Employment Opportunities

Job summary

Pursuit Attractions and Hospitality, Inc. seeks a Front Desk Supervisor to lead Front Desk operations on assigned shifts and drive an exceptional guest experience. You will supervise staff, manage scheduling, resolve guest concerns, and coordinate with Housekeeping and Maintenance to ensure seamless service.

The role emphasizes hands‑on leadership, maintaining service standards, and supporting the Front Office team in a fast‑paced hospitality setting. Prior supervisory experience is preferred.

Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict‑resolution skills.
• Ability to lead by example and motivate a team in a fast‑paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Skills

Front Desk experience

Supervisory experience

Guest service

Communication

Organization

Conflict resolution

Tools

PMS software

Microsoft Office

Job description

Pursuit Attractions and Hospitality, Inc. seeks a Front Desk Supervisor to lead Front Desk operations on assigned shifts and drive an exceptional guest experience. You will supervise staff, manage scheduling, resolve guest concerns, and coordinate with Housekeeping and Maintenance to ensure seamless service.

The role emphasizes hands‑on leadership, maintaining service standards, and supporting the Front Office team in a fast‑paced hospitality setting. Prior supervisory experience is preferred.