Guest Experience Supervisor - Front Office

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Philadelphia is seeking a Front Desk/Front Office Leader to oversee all front office operations and deliver exceptional guest service. You’ll manage check-in/check-out, supervise staff, and ensure smooth daily operations with a focus on guest satisfaction.

The role requires at least 2 years in hospitality, a high school diploma (or equivalent), and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Provide timely and courteous service to all guests, encouraging return visits.
• Assist guests at check-in and throughout their stay; ensure staff coverage and smooth operations.

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Philadelphia is seeking a Front Desk/Front Office Leader to oversee all front office operations and deliver exceptional guest service. You’ll manage check-in/check-out, supervise staff, and ensure smooth daily operations with a focus on guest satisfaction.

The role requires at least 2 years in hospitality, a high school diploma (or equivalent), and a flexible schedule including evenings, weekends, and holidays.