Guest Experience Supervisor - Front Office

sbcos; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

PTO

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in New York, NY is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency.

The role supports the Front Office Manager and supervises the front office team, coordinating with housekeeping and reservations while upholding service standards. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company's established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Skills

Front office supervisory experience

Leadership

Communication skills

Property management systems

Scheduling and training

Tools

Property management systems

Job description

Stonebridge in New York, NY is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency.

The role supports the Front Office Manager and supervises the front office team, coordinating with housekeeping and reservations while upholding service standards. A flexible schedule including evenings, weekends, and holidays is required.