Guest Experience Supervisor — Front Desk with Hotel Discounts

TPG Hotels and Resorts; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with Company Match

Paid Time Off

Employee Assistance Program

AMAZING HOTEL DISCOUNTS

Job summary

A leading hotel chain is seeking a Front Office Supervisor in Fort Lauderdale, Florida. The ideal candidate will ensure high-quality customer service and supervise the front desk staff. Responsibilities include training employees, handling guest inquiries and complaints, and coordinating with other departments. Candidates should have at least 1-2 years of supervisory experience and excellent communication skills. Competitive benefits and opportunities for hotel discounts are offered.

Qualifications

• 1-2 years of supervisory experience in a front desk or guest service role.
• Ability to work flexible hours, including evenings and weekends.
• Experience managing guest complaints effectively.

Responsibilities

• Supervise front desk and office staff to maintain service standards.
• Train staff in guest service procedures and standards.
• Coordinate with hotel departments to fulfill guest requests.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

High school diploma or equivalent

Bachelor's degree in hospitality management

Tools

Hotel management software

Reservation systems

Job description

A leading hotel chain is seeking a Front Office Supervisor in Fort Lauderdale, Florida. The ideal candidate will ensure high-quality customer service and supervise the front desk staff. Responsibilities include training employees, handling guest inquiries and complaints, and coordinating with other departments. Candidates should have at least 1-2 years of supervisory experience and excellent communication skills. Competitive benefits and opportunities for hotel discounts are offered.