Front Desk Supervisor — Guest Experience Leader

Residence Inn Fort Lauderdale il Lugano; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) matching

Paid time off

Employee discounts

Wellness program

Job summary

Island Hospitality is seeking a dedicated Front Desk Supervisor to lead our front desk team at the Fort Lauderdale location. The role focuses on guest satisfaction, scheduling, and maintaining service quality standards across shifts.

The position may require flexible scheduling, including two night audit shifts per week, depending on occupancy and staffing needs, with a commitment to excellence in guest experiences.

Qualifications

• Experience leading front desk teams and delivering guest service excellence.
• Ability to handle problems proactively and maintain service standards.
• Flexible scheduling including night audit shifts as needed.

Responsibilities

• Oversee front desk operations and ensure guest satisfaction.
• Supervise front desk staff and coordinate scheduling.
• Train staff on hotel policies, systems, and guest service guarantees.

Skills

Front desk supervision

Guest service

Night audit shifts

Team leadership

Job description

Island Hospitality is seeking a dedicated Front Desk Supervisor to lead our front desk team at the Fort Lauderdale location. The role focuses on guest satisfaction, scheduling, and maintaining service quality standards across shifts.

The position may require flexible scheduling, including two night audit shifts per week, depending on occupancy and staffing needs, with a commitment to excellence in guest experiences.