Senior Concierge & Guest Experience Leader

Strattonamenities; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Stratton Amenities in Austin is looking for a Front Desk Supervisor to enhance service in luxury apartment concierge services. The ideal candidate will have a passion for hospitality and at least five years of relevant experience, ensuring outstanding service delivery and managing a team of concierge ambassadors.

This role involves acting as a liaison between management and staff, implementing new SOPs, and fostering a positive workplace culture while maintaining high standards of service.

Join us to create exemplary experiences for residents and guests alike.

Qualifications

• At least five years of hospitality experience.
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel.
• 2 years’ experience in a busy luxury retail environment.

Responsibilities

• Act as the face of the property and lead by example.
• Facilitate communication between the property manager and concierge team.
• Exceed expectations by providing anticipatory service.

Skills

Exceptional service

Leadership skills

Communication

Problem-solving

Interpersonal skills

Job description

Stratton Amenities in Austin is looking for a Front Desk Supervisor to enhance service in luxury apartment concierge services. The ideal candidate will have a passion for hospitality and at least five years of relevant experience, ensuring outstanding service delivery and managing a team of concierge ambassadors.

This role involves acting as a liaison between management and staff, implementing new SOPs, and fostering a positive workplace culture while maintaining high standards of service.

Join us to create exemplary experiences for residents and guests alike.