Guest Experience Supervisor - Front Desk Leadership

HHM Hospitality; Southington (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Supervisor to oversee front desk operations, ensuring guest service, quality and sustainability standards are met across shifts.

You will interview, train, coach, and schedule associates; resolve guest concerns; handle reservations; and balance accounts while upholding HHM core values. This on-site role requires 1–3 years of related experience and an associate's or bachelor's degree preferred.

Qualifications

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of related experience.
• Strong guest service mindset and ability to supervise a team.

Responsibilities

• Supervise front desk operations and ensure brand standards are met.
• Interview, train, schedule, coach and support associates.
• Resolve guest complaints and concerns with timely, effective solutions.
• Oversee reservations, check-ins and check-outs with accuracy and courtesy.
• Balance accounts and conduct audits as needed.
• Promote hotel programs and maintain cleanliness of public areas.

Skills

Guest service

Leadership

Education

Associate's degree

Tools

PMS software (Opera)

Job description

HHM Hotels is seeking a Front Desk Supervisor to oversee front desk operations, ensuring guest service, quality and sustainability standards are met across shifts.

You will interview, train, coach, and schedule associates; resolve guest concerns; handle reservations; and balance accounts while upholding HHM core values. This on-site role requires 1–3 years of related experience and an associate's or bachelor's degree preferred.