Front Desk & Guest Experience Lead

Schulte-Hospitality-Group; New York (NY); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health Care

Health Insurance

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group seeks an Operations Supervisor to lead daily front desk operations, staff scheduling and guest service excellence. The role emphasizes teamwork, training, and maintaining high standards of hospitality across shifts.

The position is full-time and located in the United States. The company highlights a supportive, employee-focused workplace with a robust benefits package and opportunities for career growth.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Strong leadership skills.
• Ability to multi-task and communicate effectively.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Demonstrate knowledge of emergency procedures and safety.

Skills

Multi-tasking

Leadership

Guest service

Communication

Team player

Job description

Schulte Hospitality Group seeks an Operations Supervisor to lead daily front desk operations, staff scheduling and guest service excellence. The role emphasizes teamwork, training, and maintaining high standards of hospitality across shifts.

The position is full-time and located in the United States. The company highlights a supportive, employee-focused workplace with a robust benefits package and opportunities for career growth.