Guest Experience Leader, Front Office

Schulte Hospitality Group; Town of Manlius (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health & Life Insurance

401k Match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance

Discount Marketplace

Job summary

Schulte Hospitality Group in New York is seeking a dynamic Front Office Manager to lead guest services and front desk operations. You will manage a team, train staff, and uphold brand standards to deliver a seamless guest experience.

The ideal candidate has at least three years in a leadership role in hospitality, with strong communication, time management, and front desk expertise. This on-site position emphasizes collaboration across departments and exceptional guest service.

Qualifications

• Minimum of three (3) years in similar leadership role (Front desk supervisor/Assistant Front Office Manager).
• In-depth knowledge of hotel Front Desk operations and guest service excellence.
• Excellent communication skills, both verbal and written.

Responsibilities

• Monitor daily room status, rates, discounts and packages.
• Lead Front Office staff and ensure a positive guest experience.
• Oversee staff scheduling, budgeting and wage costs.
• Coordinate with Housekeeping and Valet for smooth operations.
• Interact with guests to resolve issues and maintain service standards.

Skills

Leadership

Communication

Time management

Front desk operations

Guest service

Basic math skills

Education

High School diploma

Job description

Schulte Hospitality Group in New York is seeking a dynamic Front Office Manager to lead guest services and front desk operations. You will manage a team, train staff, and uphold brand standards to deliver a seamless guest experience.

The ideal candidate has at least three years in a leadership role in hospitality, with strong communication, time management, and front desk expertise. This on-site position emphasizes collaboration across departments and exceptional guest service.