Guest Experience Operations Leader

schultehotelcareers; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Operations Supervisor to join our team. This role focuses on delivering exceptional guest service and leading front desk operations across the property.

The Operations Supervisor will train staff, manage daily room status, monitor VIP arrivals, and step in as Manager on Duty as needed, including nights, weekends, and holidays. The position emphasizes teamwork, equity, and a guest-first mindset in a fast-paced hospitality environment.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to multi-task.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Coordinates blocking of rooms.
• Pre-registers guests according to standards.
• Monitors VIP arrivals.
• Hires, coaches and disciplines direct reports.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.

Skills

Front Desk Ops

Leadership

Staff Training

Guest Service

Emergency Procedures

Job description

Schulte Hospitality Group is seeking a dynamic Operations Supervisor to join our team. This role focuses on delivering exceptional guest service and leading front desk operations across the property.

The Operations Supervisor will train staff, manage daily room status, monitor VIP arrivals, and step in as Manager on Duty as needed, including nights, weekends, and holidays. The position emphasizes teamwork, equity, and a guest-first mindset in a fast-paced hospitality environment.