Front Office Leader - Guest Experience Champion

schultehotelcareers; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistant Program

Discounts on events and more

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team. We are a hospitality-focused organization with a broad portfolio across the industry and a strong emphasis on employee development and a rewarding work environment.

As Front Office Manager, you will oversee daily room operations, supervise front desk staff, and ensure exemplary guest service while maintaining department Budgets and collaborating with Housekeeping.

Qualifications

• Minimum of three years in a similar leadership role (Front desk supervisor, Assistant Front Office Manager, etc).
• High School education required; post-high school education preferred.
• Experience with HMS/Synexis System is preferred.
• Marriott knowledge is a plus.

Responsibilities

• Monitor daily status of rooms, rates, and packages.
• Maintain current list of available rooms for walk-ins.
• Coordinate blocking of rooms and ensure timely check-ins.
• Act as Service Champion for Front Office and foster guest relations.
• Ensure staff is recognized and guest satisfaction metrics are met.
• Review staffing levels to meet service and financial objectives.
• Communicate effectively with Housekeeping and other departments.
• Pre-register guests and manage staff schedules.
• Hire, coach, and discipline direct reports.
• Handle guest issues professionally and resolve complaints.
• Serve as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.

Skills

Leadership

Communication

Time management

Guest service

Problem solving

Education

High School diploma or equivalent

Tools

HMS/Synexis System

Marriott Knowledge

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team. We are a hospitality-focused organization with a broad portfolio across the industry and a strong emphasis on employee development and a rewarding work environment.

As Front Office Manager, you will oversee daily room operations, supervise front desk staff, and ensure exemplary guest service while maintaining department Budgets and collaborating with Housekeeping.