Guest Service Supervisor

Drury Hotels Company, LLC; Birmingham (AL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling & PTO

Hotel discounts & free room nights

Mentorship & career growth

Health, dental, vision, life insurance

401(k) with company match

Award-winning workplace

Job summary

Drury Hotels Company, LLC is hiring for a front desk/guest service position at our Birmingham property. Under supervision, you will assist with supervising the front desk and guest service teams, ensuring policy adherence, and delivering courteous, efficient service to all guests.

You will train staff, respond to inquiries, and help maintain a positive work environment. The role emphasizes guest satisfaction, leadership today, and opportunities for growth within a renowned, employee-focused

Qualifications

• Ability to supervise front desk/guest service teams.
• Clear English communication with guests and team members.
• Train, motivate and inspire team members to perform at company standards.
• Strong knowledge of hotel policies and guest service procedures.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure policies and procedures are consistently communicated and followed.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Train guest service team members and maintain high service standards.
• Respond promptly to inquiries and handle requests/complaints with a positive attitude.
• Contribute to a positive work environment for the team and guests.

Job description

Property Location: Drury Inn & Suites - 3510 Grandview Parkway , Birmingham, Alabama 35243

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Pay starting at $19 an hour.

BASIC FUNCTION & JOB DUTIES

• Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
• Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
• Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
• Assists with training guest service team members.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

• Requires ability to give and take written and oral direction.
• Requires the ability to communicate clearly in English to relate to guests and team members.
• Requires thorough knowledge of Drury Hotels’ policies and procedures.
• Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
• Requires thorough knowledge of marketing and sales programs.
• Performs duties of guest service agent, night audit or other positions as needed.
• Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
• Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
• Requires ability to give attention to detail.
• May require some travel.

Rise. Shine. Work Happy. HiringImmediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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