Guest Experience Front Desk Supervisor

gdhnola; Galveston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

gdhnola, located in Galveston, Texas, is seeking a Front Desk Supervisor. In this role, you will oversee front desk operations and ensure high levels of guest satisfaction. Key responsibilities include supervising check-ins and check-outs, addressing guest complaints, and maintaining service standards.

The ideal candidate will have a high school diploma and prior experience in a hotel front desk or supervisory role, along with excellent communication skills. Join our team and contribute to an exceptional guest experience!

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or supervisory experience preferred.
• Strong communication and interpersonal skills necessary.

Responsibilities

• Supervise front desk staff activities, including training and scheduling.
• Handle guest check-ins and check-outs efficiently.
• Address and resolve guest complaints effectively.

Skills

Excellent communication

Interpersonal skills

Problem-solving skills

Attention to detail

Proficiency with hotel management software

Ability to multitask

Education

High school diploma or equivalent

Education in hospitality management

Tools

Microsoft Office Suite

Job description

gdhnola, located in Galveston, Texas, is seeking a Front Desk Supervisor. In this role, you will oversee front desk operations and ensure high levels of guest satisfaction. Key responsibilities include supervising check-ins and check-outs, addressing guest complaints, and maintaining service standards.

The ideal candidate will have a high school diploma and prior experience in a hotel front desk or supervisory role, along with excellent communication skills. Join our team and contribute to an exceptional guest experience!