Guest Experience Lead, Front Desk Supervisor

Dreamscape Hospitality; Galveston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Dreamscape Hospitality is seeking a Front Desk Supervisor in Galveston, Texas, to oversee front desk operations and ensure guest satisfaction. You will manage check-in/check-out processes, resolve guest issues, and supervise front desk agents to maintain the hotel's service standards.

The ideal candidate will have a high school diploma, relevant experience, and strong communication skills. Competitive salary offered based on experience.

Qualifications

• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Supervise front desk staff and manage schedules.
• Ensure efficient guest check-ins and check-outs.
• Resolve guest complaints effectively.
• Maintain accurate guest records and financial transactions.
• Collaborate with departments for seamless experiences.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Detail-oriented

Education

High school diploma or equivalent

Hospitality management education

Tools

Hotel management software

Microsoft Office Suite

Job description

Dreamscape Hospitality is seeking a Front Desk Supervisor in Galveston, Texas, to oversee front desk operations and ensure guest satisfaction. You will manage check-in/check-out processes, resolve guest issues, and supervise front desk agents to maintain the hotel's service standards.

The ideal candidate will have a high school diploma, relevant experience, and strong communication skills. Competitive salary offered based on experience.