Guest Experience Supervisor — Front Desk Leader

Spire Hospitality; Park Ridge (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Early pay

Wage access

Medical insurance

Dental insurance

Vision insurance

Pet discount

Identity theft protection

Legal support

Flexible spending

401K matching

Life insurance

Short-term disability

Long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Marriott Park Ridge is seeking a Front Office Supervisor to lead our guest services team and maintain top-tier hospitality standards. Based at our New Jersey property, you will ensure smooth check-in/check-out and foster a welcoming atmosphere for every guest.

Join SPIRE Hospitality’s brand of service excellence, supporting staff with training, recognizing guest needs, and collaborating with other departments to create memorable experiences for all visitors.

Qualifications

• Experience in guest services and front desk operations.
• Strong communication and multitasking abilities.
• Commitment to exceptional guest service.

Responsibilities

• Set a positive example to promote exceptional guest service.
• Respond promptly to guest questions and requests.
• Foster strong working relationships across departments.
• Optimize the check-in and checkout process for seamless experiences.
• Train new team members in essential guest service procedures.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Job description

Marriott Park Ridge is seeking a Front Office Supervisor to lead our guest services team and maintain top-tier hospitality standards. Based at our New Jersey property, you will ensure smooth check-in/check-out and foster a welcoming atmosphere for every guest.

Join SPIRE Hospitality’s brand of service excellence, supporting staff with training, recognizing guest needs, and collaborating with other departments to create memorable experiences for all visitors.