Assistant Front Office Manager: Lead Guest Services

Marriott-Internationa; Park Ridge (NJ); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Early pay / earned wage access

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking an Assistant Front Office Manager in Park Ridge, NJ. You will warmly welcome guests and provide exemplary service across the stay, leading the front desk team to deliver seamless experiences from arrival to departure.

The role requires 3 years in guest services with supervisory responsibility, strong analytical skills, and proficiency in MS Office and hotel PMS systems such as OPERA or OnQ. Equal opportunity employer; hotel discounts and benefits available.

Qualifications

• 3-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred.
• Basic mathematical skills to operate and prepare calculations for financial reporting.
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment.
• Fully comfortable working on a computer with MS Suite (Outlook, Word, Excel).
• Previous experience with hotel PMS systems such as OPERA or OnQ.

Responsibilities

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy.
• Respond promptly and effectively to guest questions and requests.
• Foster strong working relationships within Guest Services and with other departments by communicating effectively.
• Empower new team members with essential procedures and techniques of exceptional guest service through comprehensive training.
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards.
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas.

Skills

Guest services leadership

Team supervision

Customer service

MS Office

Education

High school diploma

Hotel/Restaurant Certification preferred

Tools

OPERA PMS

OnQ PMS

MS Outlook

MS Excel

Job description

Spire Hospitality, LLC is seeking an Assistant Front Office Manager in Park Ridge, NJ. You will warmly welcome guests and provide exemplary service across the stay, leading the front desk team to deliver seamless experiences from arrival to departure.

The role requires 3 years in guest services with supervisory responsibility, strong analytical skills, and proficiency in MS Office and hotel PMS systems such as OPERA or OnQ. Equal opportunity employer; hotel discounts and benefits available.