Front Desk Lead & Guest Experience Champion

Spire Hospitality; Park Ridge (NJ); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Early pay

Medical, dental, vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Disability (short/long-term)

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Guest Services Supervisor to lead the front desk team and ensure outstanding guest experiences at our New Jersey property. You will welcome guests, handle requests, and collaborate with other departments to deliver seamless service.

The role requires a strong background in hospitality, supervisory experience, and proficiency with MS Office and hotel PMS systems (OPERA or OnQ). Equal opportunity employer with competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in guest services and supervisory role preferred.
• Strong computer skills including MS Office and PMS systems.

Responsibilities

• Welcome guests and provide exceptional front desk service.
• Respond to guest questions and requests promptly.
• Lead and coach Guest Services team to exceed standards.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain equipment and storage areas in good condition.
• Assist in training new team members on procedures and service techniques.

Skills

Customer service

Leadership

Communication

Analytical skills

MS Suite proficiency

Education

High school diploma or equivalent

Tools

OPERA

OnQ

MS Suite (Outlook/Word/Excel)

Job description

Spire Hospitality, LLC is seeking a Guest Services Supervisor to lead the front desk team and ensure outstanding guest experiences at our New Jersey property. You will welcome guests, handle requests, and collaborate with other departments to deliver seamless service.

The role requires a strong background in hospitality, supervisory experience, and proficiency with MS Office and hotel PMS systems (OPERA or OnQ). Equal opportunity employer with competitive benefits.