Guest Experience Supervisor, Front Desk Leader

Residence Inn – King of Prussia; King of Prussia (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

Residence Inn – King of Prussia is seeking a Front Desk Supervisor to lead a guest-focused front desk team. You will supervise, train, and support front desk colleagues, ensure smooth check-in/check-out, and maintain Marriott standards across daily operations.

The role requires strong customer service, effective communication, and the ability to handle guest questions, concerns, and requests promptly while coordinating with housekeeping and maintenance to optimize guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel, hospitality, customer service, or Front Desk experience required.
• Supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of Front Office operations preferred.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests in a professional and courteous manner.
• Provide exceptional guest service and ensure guest satisfaction.
• Supervise, train, coach, and support Front Desk team members.
• Assist with scheduling, assigning daily tasks, and Front Desk coverage.
• Oversee daily Front Desk operations and ensure brand standards.
• Ensure accurate check-in/check-out procedures.
• Handle guest questions and complaints promptly.
• Monitor room availability, rates, reservations, and guest accounts.
• Coordinate with Housekeeping and Maintenance for room status.
• Respect cash handling and accounting procedures.
• Assist with daily reports, audits, and Front Office duties as assigned.
• Communicate effectively with all hotel departments.
• Maintain a clean, welcoming lobby and Front Desk area.
• Promote Marriott services, loyalty programs, and amenities.

Skills

Leadership

Communication

Customer service

Supervision

Front Office operations

Team motivation

Cash handling

English proficiency

Education

High School Diploma or equivalent

Tools

PMS software

Marriott systems

Job description

Residence Inn – King of Prussia is seeking a Front Desk Supervisor to lead a guest-focused front desk team. You will supervise, train, and support front desk colleagues, ensure smooth check-in/check-out, and maintain Marriott standards across daily operations.

The role requires strong customer service, effective communication, and the ability to handle guest questions, concerns, and requests promptly while coordinating with housekeeping and maintenance to optimize guest satisfaction.