Guest Experience Lead - Front Desk

Friendwell Group of Companies; Edison (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

A hospitality organization in Edison, NJ is seeking a front desk supervisor to manage operations and ensure guest satisfaction. The ideal candidate will have at least 3 years of experience in front desk roles with strong communication and leadership skills. Responsibilities include overseeing the front office team, managing guest check-ins, and addressing inquiries or complaints. Proficiency in OPERA and MS Office is beneficial. Candidates must be ready for varying schedules, including holidays and weekends.

Qualifications

• Minimum 3 years previous experience in front desk operations.
• Ability to effectively communicate with guests and team.
• Strong guest service skills focused on hospitality.

Responsibilities

• Supervise front office team to ensure efficient operations.
• Manage guest check-ins and check-outs professionally.
• Respond to guest inquiries and requests promptly.

Skills

Effective communication

Guest service

Problem resolution

Leadership

Multitasking

Education

High School graduate or equivalent

Tools

OPERA

MS Office

Job description

A hospitality organization in Edison, NJ is seeking a front desk supervisor to manage operations and ensure guest satisfaction. The ideal candidate will have at least 3 years of experience in front desk roles with strong communication and leadership skills. Responsibilities include overseeing the front office team, managing guest check-ins, and addressing inquiries or complaints. Proficiency in OPERA and MS Office is beneficial. Candidates must be ready for varying schedules, including holidays and weekends.