Front Office Supervisor: Lead Guest Experience & Service

Spirehotels; Park Ridge (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Early pay

Medical, dental, and vision

Pet discount program

401K matching

Hotel discounts

Job summary

SPIRE Hospitality is seeking a Front Office Supervisor for the Marriott Park Ridge property in Park Ridge, NJ. You will lead the front desk team, ensure outstanding guest service, and optimize the check-in/check-out experience to drive guest satisfaction.

In this role you will empower team members, resolve guest concerns with proactive service recovery, and collaborate with other departments to deliver seamless experiences.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Strong interpersonal and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Promote exceptional customer service by setting a positive example for the front desk team.
• Respond promptly to guest questions and requests.
• Foster strong relationships with guests and other departments through effective communication.
• Improve efficiency of check-in/check-out processes and train new team members.

Skills

Guest services

Team leadership

Communication

Job description

SPIRE Hospitality is seeking a Front Office Supervisor for the Marriott Park Ridge property in Park Ridge, NJ. You will lead the front desk team, ensure outstanding guest service, and optimize the check-in/check-out experience to drive guest satisfaction.

In this role you will empower team members, resolve guest concerns with proactive service recovery, and collaborate with other departments to deliver seamless experiences.