Front Office Supervisor

Spirehotels; Park Ridge (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Early pay

Medical, dental, and vision

Pet discount program

401K matching

Hotel discounts

Job summary

SPIRE Hospitality is seeking a Front Office Supervisor for the Marriott Park Ridge property in Park Ridge, NJ. You will lead the front desk team, ensure outstanding guest service, and optimize the check-in/check-out experience to drive guest satisfaction.

In this role you will empower team members, resolve guest concerns with proactive service recovery, and collaborate with other departments to deliver seamless experiences.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Strong interpersonal and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Promote exceptional customer service by setting a positive example for the front desk team.
• Respond promptly to guest questions and requests.
• Foster strong relationships with guests and other departments through effective communication.
• Improve efficiency of check-in/check-out processes and train new team members.

Skills

Guest services

Team leadership

Communication

Job description

Description

The Marriott Park Ridge is seeking a Front Office Supervisor to join our positive and talented team! Conveniently located just a short distance from Woodcliff Lake, Nyack, The Outlets at Bergen Town Center, and the excitement of New York City, the Marriott Park Ridge is a newly PR social with a full-service restaurant, and exceptional amenities designed to create memorable guest experiences.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more

In this role You'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the guest services Team to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guest with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check‑in and checkout process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in dynamic environment
• Resolve guest concerns with attentive service recovery

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.