Guest Experience Supervisor

Concord Hospitality Enterprises; Hasbrouck Heights (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Life insurance

Disability insurance

401K plan

Tuition assistance

Hotel room discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead a team at our Hasbrouck Heights property. You will ensure guests receive exemplary service, check-in/check-out efficiently, and maintain brand standards.

You will supervise front desk associates, handle reservations, assist with yield management, and uphold safety procedures. If you enjoy hospitality, leading a team, and delivering memorable guest experiences, apply today.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead a team at our Hasbrouck Heights property. You will ensure guests receive exemplary service, check-in/check-out efficiently, and maintain brand standards.

You will supervise front desk associates, handle reservations, assist with yield management, and uphold safety procedures. If you enjoy hospitality, leading a team, and delivering memorable guest experiences, apply today.