Front Office Leader — Guest Experience Champion

Spire Hospitality LLC; Park Ridge (NJ); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Early pay option

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

401(k) match

Paid time off

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking an Assistant Front Office Manager for a Park Ridge, NJ area hotel. Lead the Guest Services team to deliver warm welcomes, efficient check-in/out, and seamless guest experiences from arrival to departure.

The role requires 3+ years in guest services with supervisory experience, plus proficiency in MS Office and PMS systems such as OPERA or OnQ. We offer competitive salary and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Hotel/Restaurant certification preferred.
• 3+ years in guest services with supervisory experience preferred.

Responsibilities

• Promote exceptional customer service by leading by example.
• Respond promptly to guest questions and requests.
• Foster strong working relationships across departments through effective communication.
• Train new team members in essential guest service procedures.
• Coach and mentor teams to exceed standards and improve performance.
• Ensure upkeep of guest services equipment and storage areas.

Skills

Guest services

Supervisory experience

Communication skills

Analytical skills

Education

High school diploma or equivalent

Hotel/Restaurant certification

Tools

OPERA PMS

OnQ PMS

MS Excel

MS Outlook

MS Word

Job description

Spire Hospitality, LLC is seeking an Assistant Front Office Manager for a Park Ridge, NJ area hotel. Lead the Guest Services team to deliver warm welcomes, efficient check-in/out, and seamless guest experiences from arrival to departure.

The role requires 3+ years in guest services with supervisory experience, plus proficiency in MS Office and PMS systems such as OPERA or OnQ. We offer competitive salary and comprehensive benefits.