Guest Experience Supervisor | Front Desk Leader

ZMC Hotels; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

ZMC Hotels is seeking a Front Desk Supervisor to lead the front desk team, manage reservations, and coordinate with sales, housekeeping, and other departments. The role emphasizes fast, friendly service and a welcoming guest experience.

The ideal candidate will supervise check-ins during peak hours, maintain a positive guest relations mindset, and foster a fun, customer-focused atmosphere for the team.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.

Responsibilities

• Supervise the front desk team and ensure courteous, efficient guest service.
• Schedule and manage the front desk staff.
• Coordinate with other departments to ensure smooth communication transitions.
• Address guest concerns and follow up to maintain guest satisfaction.
• Assist in maintaining room inventory status to optimize revenue while meeting guest expectations.
• Oversee bell staff activities to ensure efficient and friendly arrivals and departures.

Skills

Guest service

Communication

Team leadership

Organization

Job description

ZMC Hotels is seeking a Front Desk Supervisor to lead the front desk team, manage reservations, and coordinate with sales, housekeeping, and other departments. The role emphasizes fast, friendly service and a welcoming guest experience.

The ideal candidate will supervise check-ins during peak hours, maintain a positive guest relations mindset, and foster a fun, customer-focused atmosphere for the team.