Guest Experience Supervisor, Front Desk

SMI Hotel Group; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401K with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group is seeking an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and delivering exceptional guest service that creates memorable stays. This role focuses on maintaining service standards, guiding staff, and ensuring efficient check-ins and check-outs.

The ideal candidate has prior front desk supervisory experience, strong communication and organizational skills, and a commitment to guest satisfaction.

Qualifications

• Prior experience in a hotel front desk supervisory role or similar.
• Excellent customer service and communication abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
• Accommodate all guest requests in an accurate and efficient manner
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolves guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Customer service

Communication

Organizational skills

Team leadership

Tools

Galaxy Lightspeed

Opera

Job description

SMI Hotel Group is seeking an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and delivering exceptional guest service that creates memorable stays. This role focuses on maintaining service standards, guiding staff, and ensuring efficient check-ins and check-outs.

The ideal candidate has prior front desk supervisory experience, strong communication and organizational skills, and a commitment to guest satisfaction.