Guest Experience Supervisor - Front Desk Lead

Oglebay-1; Wheeling (WV); On-site; USD 21,000 - 24,000; Full time

Job summary

Oglebay Park in Wheeling, WV is seeking a Front Desk Supervisor to oversee daily front desk operations, including guest check-in/check-out, reservations, and front desk communications, ensuring top-quality guest care.

Candidates should possess a Bachelor's degree or 1–2 years of related experience, with excellent telephone and customer service skills, and the ability to balance shift reports and manage financial transactions while keeping the lobby welcoming.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Excellent telephone and customer service skills.
• Ability to balance shift reports and financial transactions.
• Flexible schedule including weekends, evenings and holidays.
• Knowledge of front desk operations and guest services.

Responsibilities

• Oversee the front desk operations including check-in, check-out, reservations, and switchboard.
• Monitor a safe working environment and secure facility for guests.
• Develop and enforce front desk standards; train staff as needed.
• Balance shifts, monitor inventories, schedules, and purchases.
• Handle guest issues and escalate to management when necessary.
• Maintain a guest-ready lobby and a high level of guest satisfaction.
• Assist with end-of-day procedures and nightly audits.
• Quote rates and sell walk-in reservations.
• Interact with guests with a cheerful, positive demeanor.

Skills

Customer service

Leadership

Staff training

Budgeting

Front desk operations

Education

Bachelor's degree

Job description

Oglebay Park in Wheeling, WV is seeking a Front Desk Supervisor to oversee daily front desk operations, including guest check-in/check-out, reservations, and front desk communications, ensuring top-quality guest care.

Candidates should possess a Bachelor's degree or 1–2 years of related experience, with excellent telephone and customer service skills, and the ability to balance shift reports and manage financial transactions while keeping the lobby welcoming.