Guest Services Supervisor, Front Desk

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 42,000 - 58,000; Full time

Job summary

Boyd Gaming Corporation seeks a Front Desk Supervisor to assist the Hotel Manager with daily front desk operations, supervise hotel staff, and provide exemplary service to guests. This role emphasizes teamwork, efficiency, and adherence to hotel policies in a fast-paced casino hotel environment.

Candidates should have at least three years of experience as a front desk clerk, strong customer service and communication skills, and the ability to use hotel management software.

Qualifications

• Three years of experience as a front desk clerk.
• Supervisory experience preferred.
• Ability to use hotel management software and systems.

Responsibilities

• Assist the Hotel Manager with daily front desk operations.
• Supervise, train and evaluate front desk staff.
• Handle guest inquiries and resolve complaints.
• Maintain knowledge of room rates, availability, and policies.
• Ensure compliance with company and regulatory policies.

Skills

Guest services

Customer service

Interpersonal skills

Communication

Tools

Hotel management software

Job description

Boyd Gaming Corporation seeks a Front Desk Supervisor to assist the Hotel Manager with daily front desk operations, supervise hotel staff, and provide exemplary service to guests. This role emphasizes teamwork, efficiency, and adherence to hotel policies in a fast-paced casino hotel environment.

Candidates should have at least three years of experience as a front desk clerk, strong customer service and communication skills, and the ability to use hotel management software.