Environmental & Guest Services Supervisor

Oglebay; West Virginia; On-site; USD 21,352 - 24,108; Full time

Job summary

Oglebay is seeking a dedicated Environmental & Guest Services Supervisor to oversee daily operations in Wheeling, WV. This full-time position requires leading a team to ensure cleanliness, guest satisfaction, and operational excellence across various facilities. Candidates should have a high school diploma, at least one year of supervisory experience, and preferably a background in hospitality or housekeeping. The role also involves monitoring inventory, managing guest services requests, and maintaining high service standards.

Qualifications

• Minimum of 1 year of supervisory experience required.
• Previous hospitality or housekeeping experience preferred.

Responsibilities

• Lead daily operations across Lodge Rooms, Cottages, Public Spaces, and Laundry.
• Ensure all areas meet Oglebay’s standards of cleanliness and presentation.
• Conduct daily inspections to verify readiness and quality.
• Support performance management, including coaching and recognition.
• Maintain clear communication with teams and facilitate daily meetings.

Skills

Strong leadership and organizational skills

Excellent communication and interpersonal abilities

Ability to manage multiple priorities

Strong problem-solving and decision-making skills

Basic computer skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Wheeling, WV, US

4 days ago Requisition ID: 1908

Salary Range: $15.50 To $17.50 Hourly

Position Summary

The Environmental & Guest Services (EGS) Supervisor is responsible for leading daily operations across Lodge Rooms, Cottages, Public Spaces, and Laundry to ensure a consistent, high-quality guest experience. This role ensures all areas meet Oglebay’s standards of cleanliness, presentation, and readiness while fostering a culture rooted in: Genuine Care, Rooted Connections, Energized Engagement, and Personalized Possibilities. The EGS Supervisor leads by example, actively supporting hosts, driving accountability, and delivering service excellence through coaching, inspection, and real-time operational leadership.

Leadership & Team Development

• Lead, coach, and develop EGS hosts to deliver consistent, high-quality service aligned with brand standards
• Support performance management, including coaching, recognition, and corrective action in partnership with leadership
• Facilitate daily pre-shift meetings to reinforce priorities, service expectations, and engagement
• Support onboarding and continuous training to ensure host success
• Promote a culture of accountability, teamwork, and respect across all operational areas

Guest Experience & Service Excellence

• Ensure all guest rooms, cottages, and public areas meet or exceed cleanliness and presentation standards
• Conduct inspections of arrivals, stayovers, and public spaces to verify readiness
• Respond to guest requests through HotSOS within established service timeframes
• Lead service recovery efforts and resolve guest concerns professionally
• Deliver personalized touches that elevate the guest experience
• Partner with Front Desk and Maintenance to ensure seamless guest service

Operations & Quality Control

• Perform daily inspections using established standards and digital tools
• Monitor room status, service requests, and workflow to ensure efficiency
• Verify all assignments are completed and guest-ready within required timelines
• Conduct random quality audits, including self-inspected rooms
• Ensure all maintenance issues are properly reported and followed up

Inventory & Asset Management

• Oversee daily inventory and proper usage of supplies, linen, and equipment
• Ensure closets, carts, and vans are clean, stocked, and organized
• Assist with ordering and monitoring supply usage to control costs
• Maintain safe, clean, and compliant storage and chemical areas

Safety & Compliance

• Ensure proper handling and use of chemicals according to safety standards
• Maintain a safe working environment for both hosts and guests
• Enforce department policies, including attendance, uniform standards, and SOP compliance
• Ensure adherence to company policies and applicable regulations

Communication & Coordination

• Maintain clear and consistent communication with leadership and team members
• Coordinate daily operations across Lodge, Cottages, Public Space, and Laundry teams
• Utilize systems such as HotSOS for workflow management and updates
• Document and communicate guest concerns, operational issues, and follow-up actions

Administrative Responsibilities

• Complete daily and weekly reporting (inspections, logs, operational updates)
• Assist with scheduling, board management, and daily assignments
• Support Lost & Found processes using I Left My Stuff
• Participate in leadership meetings and continuous improvement initiatives

Supervisory Responsibilities

• Directly supervises hosts across Lodge Rooms, Cottages, Public Space, and Laundry (up to 50+ team members)
• Responsible for training, assigning work, monitoring performance, and supporting development
• Ensures fair and consistent application of policies, recognition, and accountability
• Maintains a visible, active presence across all operational areas

Qualifications

• High School Diploma or GED required
• Minimum of 1 year of supervisory experience required
• Previous hospitality or housekeeping experience preferred

Skills & Abilities

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Proficiency in operational systems and basic computer skills

Physical Demands

• Regularly required to stand, walk, bend, and move throughout large operational areas
• Ability to lift, push, or pull up to 50 pounds
• Ability to respond quickly to operational and guest needs
• Capable of extended periods of active movement throughout shifts
• Active role across Lodge rooms, cottages, public spaces, and back-of-house areas
• Exposure to varying indoor and outdoor conditions, including weather when supporting cottages

Additional Expectations

• Maintain professional appearance and adherence to uniform standards
• Demonstrate leadership presence and accountability at all times
• Support department goals, initiatives, and service standards
• Perform additional duties as assigned to support operations

This job description outlines the general responsibilities of the role and is not all-inclusive. The Environmental & Guest Services Department reserves the right to adjust duties as needed to support operations and deliver exceptional guest experiences.