Front Desk Lead: Guest Experience & Service Coach

Oglebay; West Virginia; On-site; USD 45,000 - 55,000; Full time

Job summary

Oglebay Park is looking for a Full-Time Assistant Front Office Manager in Wheeling, WV. This role supports the day-to-day operation of the Front Desk and Guest Services, ensuring exceptional service standards and guest recovery.

Ideal candidates will have strong leadership skills, attention to detail, and a robust background in hospitality. Responsibilities include supervising staff, managing check-in/out processes, and maintaining high service standards.

The position requires evening, weekend, and holiday availability.

Qualifications

• Prior hotel front desk or guest services supervisory experience preferred.
• Strong guest service communication and problem-solving skills.
• Ability to lead by example in high-volume periods.

Responsibilities

• Support daily operation of the Front Desk and Guest Services team.
• Assist in supervising Front Desk Hosts.
• Ensure smooth check-in and check-out process.

Skills

Guest service

Communication

Problem-solving

Leadership

Attention to detail

Education

Bachelor's degree

Tools

Hotel property management systems

Job description

Oglebay Park is looking for a Full-Time Assistant Front Office Manager in Wheeling, WV. This role supports the day-to-day operation of the Front Desk and Guest Services, ensuring exceptional service standards and guest recovery.

Ideal candidates will have strong leadership skills, attention to detail, and a robust background in hospitality. Responsibilities include supervising staff, managing check-in/out processes, and maintaining high service standards.

The position requires evening, weekend, and holiday availability.