Hospitality Operations Supervisor: Guest and Environment

Oglebay; West Virginia; On-site; USD 21,352 - 24,108; Full time

Job summary

Oglebay is seeking a dedicated Environmental & Guest Services Supervisor to oversee daily operations in Wheeling, WV. This full-time position requires leading a team to ensure cleanliness, guest satisfaction, and operational excellence across various facilities. Candidates should have a high school diploma, at least one year of supervisory experience, and preferably a background in hospitality or housekeeping. The role also involves monitoring inventory, managing guest services requests, and maintaining high service standards.

Qualifications

• Minimum of 1 year of supervisory experience required.
• Previous hospitality or housekeeping experience preferred.

Responsibilities

• Lead daily operations across Lodge Rooms, Cottages, Public Spaces, and Laundry.
• Ensure all areas meet Oglebay’s standards of cleanliness and presentation.
• Conduct daily inspections to verify readiness and quality.
• Support performance management, including coaching and recognition.
• Maintain clear communication with teams and facilitate daily meetings.

Skills

Strong leadership and organizational skills

Excellent communication and interpersonal abilities

Ability to manage multiple priorities

Strong problem-solving and decision-making skills

Basic computer skills

Education

High School Diploma or GED

Job description

Oglebay is seeking a dedicated Environmental & Guest Services Supervisor to oversee daily operations in Wheeling, WV. This full-time position requires leading a team to ensure cleanliness, guest satisfaction, and operational excellence across various facilities. Candidates should have a high school diploma, at least one year of supervisory experience, and preferably a background in hospitality or housekeeping. The role also involves monitoring inventory, managing guest services requests, and maintaining high service standards.