Guest Experience Specialist — Zoo Front Desk

Oglebay-1; Wheeling (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

Oglebay Park in Wheeling, WV is seeking a part-time Good Zoo Guest Services Attendant to greet guests, provide information, and process transactions with accuracy.

You will maintain a clean, welcoming workspace, assist across departments, answer phones, and support administrative tasks while upholding safety and service standards.

Training is provided, prior experience is not required, and a friendly, detail-oriented team member will thrive in this fast-paced setting.

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Provide accurate information regarding services, programs, events, and facilities.
• Operate cash registers and point-of-sale systems while handling cash, credit card, and other transactions accurately.
• Balance cash drawers and follow established cash-handling procedures.
• Resolve guest concerns and complaints professionally, escalating issues when appropriate.
• Maintain a clean, organized, and presentable work area.
• Assist with stocking, organizing, and maintaining guest service areas.
• Support other departments and team members as business needs require.
• Answer phones, respond to inquiries, and provide administrative support as needed.
• Follow all company policies, safety procedures, and operational standards.
• Promote a positive guest experience through exceptional service and attention to detail.

Job description

Oglebay Park in Wheeling, WV is seeking a part-time Good Zoo Guest Services Attendant to greet guests, provide information, and process transactions with accuracy.

You will maintain a clean, welcoming workspace, assist across departments, answer phones, and support administrative tasks while upholding safety and service standards.

Training is provided, prior experience is not required, and a friendly, detail-oriented team member will thrive in this fast-paced setting.