Guest Experience Specialist - Front Desk

Econo Lodge Inn & Suites Triadelphia - Wheeling; Triadelphia (WV); On-site; USD 17,908 - 22,041; Full time

Job summary

Econo Lodge Inn & Suites Triadelphia - Wheeling in West Virginia is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in and check-out while delivering the property's vision and values.

Responsibilities include taking reservations by phone, email, or in person; operating the front desk switchboard; balancing cash; informing guests about amenities and directions; and assisting with guest needs with a guest-focused attitude.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of each shift and generate reports for the next shift.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately
• Strong customer service skills with a guest-focused approach.

Skills

Customer service

Guest focus

Communication skills

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Econo Lodge Inn & Suites Triadelphia - Wheeling in West Virginia is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in and check-out while delivering the property's vision and values.

Responsibilities include taking reservations by phone, email, or in person; operating the front desk switchboard; balancing cash; informing guests about amenities and directions; and assisting with guest needs with a guest-focused attitude.