Zoo Guest Services Specialist

ADP; Wheeling (WV); On-site; USD 12,000 - 17,000; Part time

Job summary

Oglebay Park in Wheeling, WV is seeking a Good Zoo Guest Services Attendant to provide exceptional customer service to guests and visitors. This part-time role involves greeting guests, answering questions, processing transactions, and maintaining a clean work area.

The ideal candidate is friendly, professional, and detail-oriented, able to stay calm in a fast-paced environment. Training is provided and employees support multiple departments as needed.

Qualifications

• Education requirements: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. Training is provided.

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Provide accurate information regarding services, programs, events, and facilities.
• Operate cash registers and point-of-sale systems while handling cash, credit card, and other transactions accurately.
• Balance cash drawers and follow established cash-handling procedures.
• Resolve guest concerns and complaints professionally, escalating issues when appropriate.
• Maintain a clean, organized, and presentable work area.
• Assist with stocking, organizing, and maintaining guest service areas.
• Support other departments and team members as business needs require.
• Answer phones, respond to inquiries, and provide administrative support as needed.
• Follow all company policies, safety procedures, and operational standards.
• Promote a positive guest experience through exceptional service and attention to detail.

Skills

Customer service

Cash handling

Education

Less than high school education or up to 1 month related experience

Job description

Oglebay Park in Wheeling, WV is seeking a Good Zoo Guest Services Attendant to provide exceptional customer service to guests and visitors. This part-time role involves greeting guests, answering questions, processing transactions, and maintaining a clean work area.

The ideal candidate is friendly, professional, and detail-oriented, able to stay calm in a fast-paced environment. Training is provided and employees support multiple departments as needed.