Guest Experience Supervisor - Front Desk Lead

Mr C. Hotels; Minnetonka (MN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Office Supervisor to lead the front desk team, interview and hire staff, supervise training, and schedule guest services to maintain a smooth, welcoming operation.

You will manage MICROS front desk transactions, coordinate with Housekeeping and Engineering, greet guests, check them in and out promptly, and uphold the brand’s commitment to friendly, professional service at all hours.

Qualifications

• Ability to calmly manage high guest demand and resolve issues.
• Strong work ethic and initiative.
• Willingness to work varied shifts, including nights, weekends, and holidays.
• Team player with a focus on delivering great guest experiences.
• Proficiency with a front office environment and basic computer use.

Responsibilities

• Staff front office levels, interview, hire, supervise, train and schedule front desk staff.
• Understand front office roles and duties, cover duties as needed.
• Operate MICROS system and daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests, check them in/out promptly and address needs.

Job description

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Office Supervisor to lead the front desk team, interview and hire staff, supervise training, and schedule guest services to maintain a smooth, welcoming operation.

You will manage MICROS front desk transactions, coordinate with Housekeeping and Engineering, greet guests, check them in and out promptly, and uphold the brand’s commitment to friendly, professional service at all hours.