Front Desk Supervisor

One Ocean Resort & Spa; Minnetonka (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a front desk professional to support staffing, training, and scheduling for the front desk team. You will manage MICROS transactions, verify daily discrepancy reports, and coordinate with Housekeeping and Engineering for guest requests.

The role emphasizes courteous guest interactions, efficient check-in/out, and teamwork to deliver exceptional hospitality experiences in a fast-paced environment.

Qualifications

• Ability to stay calm under high demand with upset guests.
• Strong work ethic and initiative.
• Flexibility to work nights, weekends, and holidays.
• Team player focused on guest experiences.

Responsibilities

• Staff front desk operations, interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Understand front office roles and duties and perform them as needed.
• Operate the MICROS system for daily transactions and unusual tasks.
• Review AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in and out promptly and professionally.

Skills

Guest service

Communication

Team player

Stress tolerance

Tools

MICROS system

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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