Front Desk Supervisor

Pier House; Minnetonka (MN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Desk Supervisor to lead staffing levels, interview and train front desk associates, and ensure smooth check-in/out experiences.

You will manage MICROS transactions, coordinate with housekeeping and engineering, and uphold guest service standards while working a full-time schedule.

Qualifications

• Experience in front desk operations and staffing.
• Ability to work under high demand with guests.
• Flexible schedule including nights, weekends, holidays.
• Team player with strong communication.

Responsibilities

• Staff front desk team and schedule shifts.
• Supervise front desk agents and PBX operators.
• Operate MICROS front office system for daily transactions.
• Coordinate with Housekeeping and Engineering regarding rooms and requests.
• Greet guests and check them in/out professionally.

Skills

Front desk operations

Interviewing & hiring

Staff supervision

Guest service

Tools

MICROS POS

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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