Guest Experience Front Desk Supervisor

Hotel Yountville; Minnetonka (MN); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking an experienced Front Office staffing coordinator to manage interviewing, hiring, supervising, training and scheduling for front desk agents, supervisors, guest service aides/bell staff, concierge staff and PBX operators. You will ensure smooth daily operations and maintain high service standards.

Responsibilities include understanding each Front Office role, performing duties as needed, operating MICROS, reviewing discrepancy reports, and

Qualifications

• Experience coordinating front desk operations.
• Ability to recruit and train front office staff.
• Strong guest-service orientation and problem-solving skills.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Operate the MICROS system at the front office, including daily transactions.
• Check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering regarding guest rooms, requests and maintenance needs.
• Greet and check guests in and out, and assist with guest needs.

Skills

Front desk leadership

Staff interviewing

MICROS proficiency

Guest service excellence

Job description

Sheraton Minneapolis West Hotel in Minnetonka is seeking an experienced Front Office staffing coordinator to manage interviewing, hiring, supervising, training and scheduling for front desk agents, supervisors, guest service aides/bell staff, concierge staff and PBX operators. You will ensure smooth daily operations and maintain high service standards.

Responsibilities include understanding each Front Office role, performing duties as needed, operating MICROS, reviewing discrepancy reports, and