Front Desk Lead & Guest Experience Supervisor

Murrieta Hot Springs Resort; Minnetonka (MN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka, MN, is seeking a Front Office Supervisor to lead staffing, hiring, training and scheduling for the front desk team. You will manage MICROS transactions, coordinate with Housekeeping and Engineering on guest needs, and ensure smooth check-in/out for guests.

The role requires strong guest-service skills, the ability to work under pressure, and flexibility to cover nights, weekends, and holidays as needed.

Qualifications

• Ability to calmly work with high demand and/or upset guests
• Strong work ethic and self-initiative
• Flexibility to work varying schedules including nights, weekends, and holidays
• Team player with a focus on delivering great guest experiences

Responsibilities

• Staff front office levels including interviewing, hiring, supervising, training and scheduling front desk agents and related roles
• Understand and perform front office duties as needed
• Operate the MICROS system for daily transactions and occasional non-routine tasks
• Review AM/PM discrepancy reports and address any issues
• Coordinate with Housekeeping and Engineering on guest rooms and requests
• Greet, check in/out and assist guests in a professional, friendly manner

Job description

Sheraton Minneapolis West Hotel in Minnetonka, MN, is seeking a Front Office Supervisor to lead staffing, hiring, training and scheduling for the front desk team. You will manage MICROS transactions, coordinate with Housekeeping and Engineering on guest needs, and ensure smooth check-in/out for guests.

The role requires strong guest-service skills, the ability to work under pressure, and flexibility to cover nights, weekends, and holidays as needed.