Front Desk Supervisor

Mr C. Hotels; Minnetonka (MN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Office Supervisor to lead the front desk team, interview and hire staff, supervise training, and schedule guest services to maintain a smooth, welcoming operation.

You will manage MICROS front desk transactions, coordinate with Housekeeping and Engineering, greet guests, check them in and out promptly, and uphold the brand’s commitment to friendly, professional service at all hours.

Qualifications

• Ability to calmly manage high guest demand and resolve issues.
• Strong work ethic and initiative.
• Willingness to work varied shifts, including nights, weekends, and holidays.
• Team player with a focus on delivering great guest experiences.
• Proficiency with a front office environment and basic computer use.

Responsibilities

• Staff front office levels, interview, hire, supervise, train and schedule front desk staff.
• Understand front office roles and duties, cover duties as needed.
• Operate MICROS system and daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests, check them in/out promptly and address needs.

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws