Front Desk Supervisor, Guest Experience Leader

One Ocean Resort & Spa; Minnetonka (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a front desk professional to support staffing, training, and scheduling for the front desk team. You will manage MICROS transactions, verify daily discrepancy reports, and coordinate with Housekeeping and Engineering for guest requests.

The role emphasizes courteous guest interactions, efficient check-in/out, and teamwork to deliver exceptional hospitality experiences in a fast-paced environment.

Qualifications

• Ability to stay calm under high demand with upset guests.
• Strong work ethic and initiative.
• Flexibility to work nights, weekends, and holidays.
• Team player focused on guest experiences.

Responsibilities

• Staff front desk operations, interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Understand front office roles and duties and perform them as needed.
• Operate the MICROS system for daily transactions and unusual tasks.
• Review AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in and out promptly and professionally.

Skills

Guest service

Communication

Team player

Stress tolerance

Tools

MICROS system

Job description

Sheraton Minneapolis West Hotel in Minnetonka is seeking a front desk professional to support staffing, training, and scheduling for the front desk team. You will manage MICROS transactions, verify daily discrepancy reports, and coordinate with Housekeeping and Engineering for guest requests.

The role emphasizes courteous guest interactions, efficient check-in/out, and teamwork to deliver exceptional hospitality experiences in a fast-paced environment.