Front Desk Supervisor

Murrieta Hot Springs Resort; Minnetonka (MN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka, MN, is seeking a Front Office Supervisor to lead staffing, hiring, training and scheduling for the front desk team. You will manage MICROS transactions, coordinate with Housekeeping and Engineering on guest needs, and ensure smooth check-in/out for guests.

The role requires strong guest-service skills, the ability to work under pressure, and flexibility to cover nights, weekends, and holidays as needed.

Qualifications

• Ability to calmly work with high demand and/or upset guests
• Strong work ethic and self-initiative
• Flexibility to work varying schedules including nights, weekends, and holidays
• Team player with a focus on delivering great guest experiences

Responsibilities

• Staff front office levels including interviewing, hiring, supervising, training and scheduling front desk agents and related roles
• Understand and perform front office duties as needed
• Operate the MICROS system for daily transactions and occasional non-routine tasks
• Review AM/PM discrepancy reports and address any issues
• Coordinate with Housekeeping and Engineering on guest rooms and requests
• Greet, check in/out and assist guests in a professional, friendly manner

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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